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AEG LIVE FAQs

MCBUSTED/BACKSTREET BOYS FAQs - 28/29 JUNE 2014 - WESTON-SUPER-MARE BEACH/IPSWICH CHANTRY PARK FAQs

 

AEG LIVE FAQs

TICKETS


How do I buy tickets?

You can buy tickets online, via telephone, through the venue box office and through any of our authorised ticket sellers listed below.

How do I purchase accessible seating?
Contact the venue Box Office directly for specific booking information and facilities information.

Why is there a booking fee?
Ticket agents charge a booking fee to help cover all the costs of the whole ticket buying process. This includes expenses such as the credit/debit card processing services, merchant fees, the distribution costs, the installation and maintenance of computer hardware and software, customer services, labour costs and more.

Are there any limits on purchases?
For each event there is a limit on the number of tickets each person can purchase to ensure that as many people as possible have access to tickets. Once you have selected your number of tickets these are then removed from the overall ticket inventory and placed in your basket. As a result there is a time limit within which you must purchase your tickets. If you do not purchase the tickets placed in your basket within this time limit, the tickets are then returned to the overall ticket inventory for other customers to purchase.

Can I change my tickets if better ones become available?
Unfortunately once a booking has been made we cannot exchange or cancel the ticket unless the event is cancelled or postponed or the event information has significantly changed.

Question about your tickets?
In the first instance please contact your point of purchase for all enquiries relating to your purchase. We have included a list of trusted ticket agents below with associated reference numbers if you are unsure who you purchased your tickets through.

Phone number policy
0871 numbers
This call will cost you 10p per minute plus your phone company’s access charge

0844 numbers
This call will cost you 6p per minute plus your phone company’s access charge


AXS - www.axs.com
An AXS Booking Reference Number has 3 digits, followed by a dash and then 8 further digits (e.g. 012-3456 7890). For support relating to your AXS booking please contact: 08448 24 48 24 or email: supportuk@axs.com. You can also check their FAQ’s at www.axs.com/support.

See Tickets - www.seetickets.com
A See Tickets Booking Reference Number will usually have 8 digits mostly starting with a 3 or 4 (e.g. 34567891). For Customer support on See Tickets bookings please visit: www.seetickets.com/customerservice.

Ticketmaster - www.ticketmaster.co.uk
A Ticketmaster Booking Reference Number has 2 digits, followed by a dash and then a further 5 digits ending in UK (e.g. 12-34567/UK). You can contact Ticketmaster via their website at www. Ticketmaster.co.uk/help or by phone on 08444 999 999.

Gigantic - www.gigantic.com
A Gigantic Booking Reference Number will have 4 digits a dash, then 4 digits a dash and a further 4 digits (e.g. 1234-5678-9012). You can contact Gigantic via email: customerservices@gigantic.com or by phone on 0115 807 7900.

Other trusted agents also include:
Ticketline - www.ticketline.co.uk
Eventim - www.eventim.co.uk
TicketFactory - www.theticketfactory.com
Stargreen - www.stargreen.com
Ticket Scotland - www.tickets-scotland.com

Where can I see your Terms & Conditions?
Please note that terms and conditions apply from your point of purchase and as such you should check these with your ticket agent. To see the AEG Live terms and conditions, please CLICK HERE.

I haven't received my confirmation email.
If you don't receive your confirmation immediately email after purchase, please allow up to 6 hours for it to reach you and please check it has not been directed to your junk mail folder. If you still haven't received your confirmation email, or have lost it, please contact your point of purchase directly.

I haven’t received my tickets.
Ticket dispatch for most events occurs 7-10 days before the event date for security purposes. Please Note: If you still haven’t received your tickets 3 days before the event please contact your point of purchase and have your Order Reference Number and full name and address on hand to speed up the process.

I think my tickets may be lost or stolen.
If you believe your tickets have been lost, damaged, or stolen, please contact your point of purchase immediately. Please quote your Booking Reference Number and full name and address to speed up the process.

I’ve recently moved house, can I change my delivery address for my tickets?
Only bookings already made but not yet printed can be altered. Any tickets already printed or posted out will not be altered and will automatically go to the address you provided to us when you made the booking. To enquire about changing the address please contact your point of purchase and provide the following:

1) Old Billing Address
2) New Billing Address
3) Last 4 digits of the card used to make the purchase
4) Booking Reference Number

Can someone else collect my tickets if they are 'Care of the Box Office'?
If your tickets are set for box office collection and you are not attending the event, certain venues may allow for someone else to collect your tickets in exceptional circumstances. Please check with the venue directly.

I live outside the UK, how do I get my tickets?
You will need to contact your point of purchase directly to arrange delivery or collection of the tickets on the event date.

VIP PACKAGES

 

Are there any upgrades or VIP packages available for any shows?
For selected shows we offer VIP or ‘AEG Experience’ packages. These special packages include anything from Early Access into a venue to Meet and Greets with your favourite act. For more information call: 0207 757 7563 or email hospitality@aeglive.co.uk

I have booked a VIP package but have not received my tickets or itinerary.
Please contact the ticket agent you purchased your package from in the first instance. Failing this please email hospitality@aeglive.co.uk.

SHOW INFORMATION

 

What happens if my event is cancelled or postponed?
Please call the ticketing agent for the cancelled or postponed event to receive a refund or exchange for that event. Check your confirmation email for the name of the ticketing company through which your tickets were purchased.

How do I get directions to the show?
Directions for most shows can be found on the venue’s official website. Each event detail page shows the venue name as a hyperlink to their official website. Directions may also be available on the official ticketing agent’s website for the relevant event.

What are the event timings?
Please check the venue website for event timings relating to the relevant event.

Can I bring my camera?
All venues have a specific policy on the use of camera equipment. Please check directly with the venue for the specific event in question.

How can I meet an artist?
Only the artist’s record company, artist’s management, or artist’s fan club may grant backstage access. AEG Live does not handle artist access. Occasionally VIP packages may include a Meet and Greet, please check individual event listings on our website for further details of available packages.

How do I contact an artist for a donation, charity, or special circumstance enquiries?
AEG Live is unfortunately not able to grant or forward requests for donations, charity tickets, or requests for special circumstances such as private Meet and Greet with or on behalf any artist or festival. We suggest you contact the relevant artist directly through their official website, Facebook page, or Fan Club online, or contact their Agent, Publicist, or Manager directly. AEG Live regrets that it does not have the ability to help locate contact information for an artist.

WEBSITE / EMAILS

 

How do I unsubscribe from your newsletter?
Click the "Unsubscribe" link at the bottom of the email you receive to unsubscribe from our service.


 

MCBUSTED/BACKSTREET BOYS FAQs - 28/29 JUNE 2014 - WESTON-SUPER-MARE BEACH/IPSWICH CHANTRY PARK FAQs



Where can I book tickets?
You can book tickets for all three events via our official ticket agents online at AXS.com, seetickets.com orticketmaster.co.uk. Tickets for Ipswich Chantey Park can be booked through through nationalboxoffice.co.uk

What is the Golden Circle?
The Golden Circle is a semi-circle area in front of the stage with great views. To gain access to the Golden Circle, please choose the Golden Circle option via our official ticket agents online at AXS.com, seetickets.com or ticketmaster.co.uk.

What time do the events start and end?
You can enter the venues from 1pm. Further timing details will be published on our website closer to the event so keep an eye out for further announcements. All timings are subject to change.

Where are the concerts?
Weston-super-Mare beach, Weston-super-Mare, Somerset BS23 1BA
Ipswich Chantry Park, London Road, Ipswich IP2 0BH

Is there car parking at the venues?
Weston-super-mare Beach: Yes, the event car park opens at 6am and we encourage attendees to arrive as early as possible to avoid delays and ease congestion. Allow plenty of time for your journey and please follow event signage. For Blue Badge holders there is limited parking available near the Royal Sands Beach entrance.
Ipswich Chantry Park: Yes, limited Car Parking is available onsite. Car parking will also be available off site, please follow event signage from all major routes. Park and ride services will be available from the Copdock Interchange-IP8 3TQ (off the A12 at junction 33 and A14 at junction 55) and the Martlesham site-IP5 3QX (Off the A12 at the junction with the A1214).

I have a disability – is there a disabled viewing platform?
Yes, there is a platform for wheelchair users. Tickets for this area for Ipswich Chantry Park and Weston-super-mare Beach are limited and sold on a first come, first served basis directly from the tickets page on this website or by phoning the contact centre on 08448 24 48 24. We also have a limited number of ambulant disabled spaces. Please check details at the time of booking; on arrival you may be asked to provide proof of your disability.

Is there an age limit?
Weston-Super-Mare Beach – Under 16’s to be accompanied by an adult aged 18 or over.
Ipswich Chantry Park – under 15’s to be accompanied by an adult aged 18 or over.

Is there free entry for children?
Under 2's "babes in arms" can go free to the event

Can I leave and re-enter the event site as I like?
Unfortunately there is no re-entry once leaving the site, so please remember to bring everything that you need with you!

Can I bring my camera in to the UK Live events?
Small unauthorized professional photography or filming is not allowed – if you require a media pass please contactuklive@thisistwist.com.Unfortunately, video cameras are not permitted on site.

• What facilities will there be on the event sites?
There will be the necessities including toilets, food and beverage stands and a First Aid area

What should I bring / not bring?
The events are all open air event so please come with whatever the British weather might offer from suncream to raincoats! No food or drink is permitted to be brought into any of the events, with the exception of water in unopened plastic containers of up to 500ml or juice in sealed cartons of up to 500ml. Please bring any medication that you would normally take and tell your friends about any allergies that you have. Please remember that all medication must be self-administered. The following items are not permitted at the event: glass or cans, tables, chairs, barbeques, prima-stoves, tents, flags on poles, laser pens, spray cans, gas canisters, fireworks, Chinese lanterns, dangerous or hazardous weapons/item, flags, klaxons, air horns and other similar items capable of making loud noise. Crowd surfing and moshing are prohibited. Large golf umbrellas are not permitted at the event, and please use small umbrellas with consideration for others during performances. In the event of adverse weather conditions we would advise bringing a rain mac or disposable rain coat.

When will I receive my tickets?
Tickets will be dispatched up to 10 working days prior to the events. If you have not received your tickets by this time please contact your point of purchase.

How can I change my details after I have ordered my tickets?
Unfortunately there is no option to change your delivery address, please ensure you correctly enter your delivery details when booking tickets.

Who do I contact for press enquiries?
For any press enquiries please email uklive@thisistwist.com

I have a question that hasn’t been answered on here
More details about the line up, timings and event schedule will be announced closer to the event, tweet us your questions at @AEG_Live

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