Help

Why can’t I find an event on the website?
Below are a few reasons or suggestions to help you with your search.

No performances are currently scheduled for the building, date, or artist you may have selected.
AEG Live will only list an event after all information is confirmed with artist management. Events are always listed in time to purchase the day tickets are put on sale.
Check the proper spelling of the artist, band, or building. All words must be spelled correctly.
Check to see you entered the proper Search Type and the corresponding artist, city, post code, or building.
Make sure there is spacing between your words (i.e. Justin Bieber, not justinbieber)

Try a different search method. Search by city or post code instead of artist name or building name. 


How do I buy tickets?
Online - Buy Tickets direct from AEG Live or the ticket links provided on this site.

Phone - You may purchase tickets by calling the local ticketing service for the venue. The number is often found on the venue websites provided.

Box Office - You may purchase tickets directly at the venue box office. Check the venue website for specific business hours.

Outlet - You may purchase tickets directly at a local retailer. Check the venue website for local retail outlets. 
 
How do I purchase accessible seating?
Contact the venue Box Office directly for specific booking information and facilities information.

If you want to book disabled access tickets for RockNess, please complete and submit our Disabled Access booking form HERE.

An AEG Live representative will be in contact with you to complete your ticket arrangements and confirm access requirements.

If you have any specific questions, please contact your point of purchase from your booking confirmation.


How do I subscribe/unsubscribe to a concert calendar for events in my area?
Click here to subscribe to receive email alerts for Presales, Special Offers, and Events in your area.

Unsubscribe
Click the "Unsubscribe" link at the bottom of the email you receive to unsubscribe from our service.


I am looking for employment information, where can I find it?
AEG Live only accepts resumes submitted through our corporate website located at:
http://aegworldwide.teamworkonline.com/teamwork/jobs/default.cfm. A current listing of available job openings can be found on this page.

How can I meet the band?
Only the artist record company, artist management, or artist fan club grant backstage access or meet n’ greet opportunities. AEG Live does not handle artist access.

How do I contact the band for a donation, charity, or special circumstance inquiries?
AEG Live is unfortunately not able to grant or forward requests for donations, charity tickets, or requests for special circumstances such as private meet n’ greets with or on behalf any band or festival. We suggest you contact that band directly through their official website, facebook page, or Fan Club online, or contacting their Agent, Publicist, or Manager directly. AEG Live regrets we do not have the ability to help locate contact information for each band due to the large volume of shows offered.

How do I get directions to the show?
Directions for most shows can be found on the building’s official site. Each event detail page shows the building name as a hyperlink to that building’s official website. Directions may also be available on the official ticketing company's website for the specific event.

The show is this week and I don’t have my tickets, I’ve lost them, or they’ve been damaged. What can I do?

Tickets haven’t arrived?
Please call the ticketing company for the event if you have not received your tickets within 3 days prior to the event. They have information to track your order and recommend a solution. Various buildings use different ticketing systems of which the two most popular are:

Instructions for Ticketmaster orders

Instructions for See Tickets orders

Tickets are lost or damaged?
Please call the point of purchase for the event directly regarding lost or damaged tickets. They have information to track your order and recommend a solution.

For tickets purchased through Artist Fan Club or another organization you should contact that organization directly for information.

What happens if my event is cancelled or postponed?
Please call the ticketing company for the cancelled or postponed event to receive a refund or exchange for that event.

Check your confirmation email for the name of the ticketing company through which your tickets were purchased.

Instructions for Ticketmaster orders

Instructions for See Tickets orders

A number of venues operate their own ticketing system. If the event is not on Ticketmaster or Seetickets.com, please visit the specific venue website for information.

Where can I find a seating chart?

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