Privacy and Cookie Policy
AEG LIVE PRIVACY POLICY
Who We are
This website (http://www.aeglive.co.uk) (the "Site") is provided by AEG Live (UK) Ltd ("AEG"), registered in England and Wales with its registered office at: Almack House, 28 King Street, London SW1Y 6QW. Our Data Protection Registration Number is Z1235840. AEG is committed to protecting your privacy. The purpose of this Privacy Policy is to explain how We may use any data We collect about You ("You" / "Your"), how You can instruct Us if You prefer to limit the use of that data and for Us to tell You about the policies and procedures that We have in place to safeguard Your privacy.
Please read below to learn more about our data collection policies and practices:
Your data
"Your data" means any data about You from which You can be identified such as Your name, address, telephone number, email address, financial details or other data which You may disclose to Us via the Site at any time.
When do We collect Your data?
We may collect Your data from several different areas of the Site, depending on the services which You choose to sign up to. However, upon entering the Site, Your information will automatically be collected as set out below.
General Data Collection
IP addresses and click-stream data. An IP address is a number which is automatically assigned to Your computer whenever You access the Internet. When You access Our Site, We log Your IP address and can identify You from it. Click-stream data is information collected by Us when You navigate the Site, for example the specific web pages You looked at, the order You looked at them and the time of Your visit. This data helps Us analyse how visitors arrive at the Site and what content is most popular and We may use it for administration purposes or to report aggregate information to Our advertisers and sponsors.
Newsletters, Message Boards, Public Forums, Emails and Alerts
We may offer free newsletters available or alerts to share information with You about the Site, about Us, about Our affiliates and subsidiaries or about Our business partners, advertisers or sponsors. You may receive a newsletter or other alerts either by choosing to register for one or in conjunction with a special feature or membership for which You have registered. You can cancel Your subscription to newsletters, Site emails and alerts by emailing Us at enquiries@aeglive.co.uk or by contacting Us via the email address which You will normally find at the bottom of the newsletter or email in question. We may make available chat rooms, forums, message boards, and news groups. Please remember that any Personal Data that you disclose in these areas becomes public information and you should exercise caution when deciding to disclose any information on them.
Competitions
We sometimes operate competitions through the Site which may require registration. The data You provide Us with may be used to notify You that You have won, to confirm delivery of a prize or for other related purposes. On occasion, We may publicly post some of Your data on the Site, (for example on a winners page). However, We will not post Your data on the Site without Your express consent. In some instances, a third party may operate or host a competition on the Site, and collect Your data. In those cases, where We are not the operator or host of the contest or sweepstake, We have no control over the data collected and accordingly urge You to review the third party's privacy policy before participating.
Transaction Information
We may offer products for sale, or offer subscriptions for services. If You order any information from our Site, buy any of our products or subscribe for any other services offered on our Site, We will ask You to complete an order form that will request certain information from You, including financial information such as a credit card number and expiration date and general contact, billing and shipping information. We will use this information to complete the transaction that You have requested, i.e., to deliver the information, products or other services that You order, and to invoice You. Such information is collected and stored through encrypted means for Your protection.
How We use Your Data
All data that We obtain about You will be used in accordance with current data protection legislation and this Privacy Policy. We will use Your data for the purposes of providing you with the services you have requested. We will also use it to analyse Site usage and for marketing or promotional purposes. We believe this allows Us to develop and improve the Site and to provide a better service to You. We may also use Your data to deal with any enquiries made by You, to resolve disputes and to troubleshoot problems.
Disclosure of Your data to third parties and overseas transfers of Your data
With Your express consent We, and if applicable, Our partners or other trusted third parties may use Your data for marketing, market research, promotions and related purposes. With Your express consent, We may also send You offers from AEG, its affiliates and Our promotional partners based on the data You have given Us. We may also pass Your data to other parties as follows: (i) to Our employees and agents to administer Your account and the products and services provided to You by Us now or in the future; or (ii) to the police, regulatory bodies, legal advisers or parties whose request We reasonably consider to be justified in connection with any alleged criminal offence, any suspected breach of the AEG Terms of Use or any other abuse of Our services by You.
Some of the organisations to which We may, with Your express consent, disclose Your data are situated outside the European Economic Area. In order to provide You with the products and services You require, We may need to transfer Your data to these countries, some of which do not have laws that protect Your privacy rights as extensively as those in the United Kingdom. However, if We do transfer Your data to other territories, We will take proper steps to ensure that Your data is properly protected and processed only in accordance with this Privacy Policy. By consenting to this Privacy Policy You are consenting to this transfer. In the unlikely event that We sell or otherwise dispose of some or all of our business to another party, We reserve the right to transfer Your data as part of any assets sold or disposed of.
Links to other websites
The Site contains links to other websites, for example links from advertisers, sponsors and partners. AEG is only responsible for the privacy practices and security of this Site. AEG is not responsible for the privacy policies, content or security of any linked websites. We recommend that You check the privacy and security policies of each and every website that You visit through our Site. Please also see our Terms of use for further information on third party sites.
Notification of changes to the Privacy Policy
AEG reserves the right to change the policy from time to time. We encourage users to be responsible about their privacy and recommend that You consult this page frequently so that You are aware of Our latest policy and can update Your preferences if necessary. Your continued use of this Site shall constitute Your acceptance of any revised privacy policy.
Unsubscribing and amending Your data
You are entitled by law to find out what data of Yours is held by AEG. You have the right to receive a copy of the data We hold about You for which We may charge a small administration fee. You can also amend or remove information by sending an email to enquiries@aeglive.co.uk or by writing to us at Almack House, 28 King Street, London SW1Y 6QW.
Contact Us
If You have any comments or questions about this privacy policy, the practices of this Site, or Your dealings with this Site, please email enquiries@aeglive.co.uk or send a letter to: Attn: Compliance Officer, Legal Department, AEG Live, Almack House, 28 King Street, London SW1Y 6QW.
Cookies
What is a cookie?
A cookie is a simple text file that is downloaded and stored on your computer by your web browser, each time you visit a website. Each cookie is unique to your web browser, and only your web browser will be able to retrieve and/or read the contents of cookies on your computer. The web browser will store cookies and then send them back to the relevant website on subsequent visits so that it remembers you.
Cookies contain anonymous information such as a unique identifier, the website name and some digits and numbers. We use a mixture of 'session' cookies, cookies stored in your web browser for a limited time while you are accessing our website, and 'persistent' cookies, those which are stored for days (sometimes months) and which are activated each time you revisit our website.
Why use cookies?
Most websites you visit will use cookies in order to improve your user experience, namely by enabling that website to recognise you and remember things like personalised details or user preferences. And when we say 'you', we mean your computer.
An example of how we use cookies is when we show you event announcements on our homepage. We don't want to bombard you with the same announcement lots of times, so we set a cookie in your browser so it remembers you have seen the ad once or twice already.
What cookies are used on this website?
· Experience cookies: These cookies are used to optimise a user's experience of a website. They allow us to improve the content that we offer you by understanding how you like to use it (for example we can see the areas of our website that you like best). Web analytics services may be designed and operated by other companies on our behalf. This is sometimes referred to as "tracking" and can be used to count the number of times something has been seen, so we don't show you the same event announcements for example.
· Marketing Cookies: These cookies are used to anonymously track each unique visitor to a website, either on the website alone or from a third party advertising campaign to the website. We use these cookies to understand your previous web browsing activity, and we might share this info with our trusted partners. This allows us (and our partners) to understand anonymous things about you, such as your demographics (i.e. age, gender, music preferences) and in turn this allows us to ensure that you see adverts that are interesting and relevant to you. Marketing Cookies may also be placed on your device by us or our third party service providers for these purposes.
Our cookies or someone else's?
In most cases the cookies are set by our website, www.theo2.co.uk. However cookies may also be set by third parties where third party applications are embedded in our website such as:
· YouTube, if you watch a video,
· User Voice, if you comment on our feedback forum, and
· AddThis, if you share a page on your social network.
Whilst these cookies will fall into one or both of the two categories mentioned above we are unable to access, or control the use of, these cookies. You should check the third party websites for more information about these cookies.
How to configure your cookie preferences
Please remember that cookies on our website are there to improve your experience in using our website (without them, online advertisements you encounter will be less relevant to you and your interests) and do not collect any personal identifiable information from you. However there are ways in which you can control and manage the cookies on your device. Most modern web browsers will allow you to:
· See what cookies you've got and delete them on an individual basis.
· Block third party cookies.
· Block cookies from particular sites.
· Block all cookies from being set.
· Delete all cookies when you close your browser.
Every web browser (such as Internet Explorer, Safari, Google Chrome and Firefox) lets you change your cookie preferences. The links below take you to the 'Help' sections for each of the major web browsers so that you can find out more about how to manage your cookies.
Internet Explorer
Click here
Safari
Click here
Google Chrome
Click here
Firefox
Click here
